Privacy
Complaints Handling Procedure
Connected Places Catapult (CPC, we, us) operates a two-stage complaints procedure. Stage One gives CPC the opportunity to review and consider your complaint in full. We will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to Stage Two. Stage Two gives you the opportunity to have your complaint reviewed and considered by the Chief Operating Officer.
Stage One
Please put the details of your complaint in writing using the online complaints form here. We ask you to do this to make sure that we have a full understanding of the reasons for your complaint.
If you do not wish to use the online form you may email your complaint to complaints@cp.catapult.org.uk, or post it to
Complaints
Office of the General Counsel
Connected Places Catapult
Unity Place
200 Grafton Gate
Milton Keynes
MK9 1UP
For your complaint to be considered, you must include all of the following:
- Your full name
- Email address or return postal address
- Contact telephone number
- Description of your complaint with enough detail to enable us to investigate it
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days of receiving it.
We aim to provide a full response within 28 days from the date on which we receive your complaint. If we are not able to give you a full response, we will update you within 7 days from the date of our acknowledgement.
We may request further information from you to enable us to respond to your complaint, and we ask that you respond to any such requests promptly so as not to delay the resolution of your complaint.
Stage Two
If you are unhappy with the resolution of your complaint in Stage One you may request that your complaint is escalated to Connected Places Catapult’s Chief Operating Officer.
You may request this escalation by sending your written request for escalation to the contact details above.
We will acknowledge receipt of your escalated complaint within 7 days of receiving it. The Chief Operating Officer will review your original complaint, the company’s investigation and response, and your reason for escalating the complaint.
We aim to provide a full response within 35 days from the date on which we receive your request to escalate the complaint. If the Chief Operating Officer is not able provide a full response to your escalated complaint, we will update you within 14 days from the date of our acknowledgement.
We may request further information from you to enable us to respond to your escalated complaint, and we ask that you respond to any such requests promptly so as not to delay the resolution of your complaint.
During Stage One or Stage Two, we may also refer the matter to external advisers if the complaint relates to the company’s legal obligations or other matters which we, in our discretion, deem to necessitate obtaining such advice.
Privacy
Terms & Conditions
1.1 The Connected Places Catapult website
The use of all pages on this website is subject to these terms and conditions. Access to certain pages of the site, or of other The Connected Places Catapult website sites linked from here, may be restricted, may be restricted or subject to further conditions of use as indicated.
1.2 Accuracy
The material available on this website is designed to provide general information only.
We strive to ensure all information on our site is accurate and up to date. However, the contents of the site are naturally subject to change so we cannot always guarantee the accuracy of all information on the site. You are responsible for checking the accuracy of relevant facts and opinions given on the site before entering into any commitment based upon them. The information provided on this site does not constitute legal or other professional advice.
1.3 Service
Unfortunately we cannot guarantee that your use of this site will be free from error and/or uninterrupted. We take no responsibility or liability, so far as legally possible, for any damages including, but not limited to:
- indirect or consequential damages;
- damages for loss of opportunity or chance;
- any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of, or in connection with, any information on the site or any other websites or the use thereof.
1.4 Computer viruses
We have done our best to ensure this site is free from viruses. However, we cannot always guarantee this. You are responsible for installing adequate and up-to-date virus-checking software on your computer.
We take no responsibility or liability, so far as legally possible, for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware; or telecommunications equipment or other material which may be transmitted with or as part of the site.
1.5 Third party links
Please note that the Connected Places Catapult website cannot be held responsible for the contents of any pages referenced by an external link.
1.6 Privacy Policy
The privacy policy for the Connected Places Catapult website can be found here.
If you want to send a comment or enquiry to Connected Places Catapult website, email us at reception-MK@cp.catapult.org.uk it may not always be possible for us to provide the information requested ourselves.
1.8 Newsletter and update services sign up
If you sign up to receive newsletter or updates we will use the information you give us to provide the service(s) you have requested. We may occasionally contact subscribers to help us evaluate and improve the service that we offer.
If you have used an on-line form on the Connected Places Catapult website to sign up for an update or newsletter service, you can correct, update or remove any personally identifiable information directly, via our Contact form. If you sign up for a subscription service, we will hold the information you have provided for as long as you require access to the service requested. If you inform us that you wish to cancel a subscription we will remove you from our mailing list and your details will be deleted from our records.
1.9 Cookies
Please see our cookie information page for more information.
1.10 Log files
Log files allow us to record visitors’ use of the site. The Connected Places Catapult puts together log file information from all our visitors, which we may use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.
If you register for a Connected Places Catapult event, you may be asked to provide details of your journey and mode of transport (at an aggregate level of detail). We will use this data to help us reduce carbon, improve our use of sustainable venues and support more sustainable transport options. We will treat your data carefully, and more detail on this can be found in our Privacy Policy.
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Manage cookie preferences
Cookie Settings
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
If you are using any other web browser, please visit your browser’s official support documents.
