Creating a tailored transport service for older adults in towns and small cities: exploring barriers and facilitators

Project Summary

This project will develop, prototype and trial a new way for older adults to access 21st century mobility options, starting with a new shared taxi service, informed by a series of co-design workshops and user interviews with older adults in Northamptonshire

Project Achievements

We used the T-TRIG grant to work towards three objectives: a) research through a mix of co-creation workshops and online surveys in partnership with Social Research Associates and the Universities of Aberdeen and Glasgow b) development of a prototype incorporating insights from the research and c) formation of partnerships with potential local authorities who might be interested in partially funding our service to increase the range of transport options available to their constituents, including older adults.

Conclusions

Tandem has been pleased with the outcomes achieved from this T-TRIG grant: a) we were able to conduct research with more than 100 older adults, and plan to help our academic partners from Aberdeen and Glasgow formally publish their work in academic journals in 2021, b) we have developed a prototype that will now be a strong foundation for a more sophisticated user-facing app being developed and c) we are in conversations with multiple local authorities around piloting a live service in 2021 for routes that would also help serve older adult audiences.