You. Smart. Thing is the leading travel management platform for destinations, venues, and live events. Our map-based travel assistant enhances visitor experience & increases revenues whilst reducing the disproportionate carbon footprint created by travel. As Head of Client Development, Emma support existing clients to increase the engagement of their visitors with their Travel Assistant, and to meet their organisational objectives including net zero targets, improved visitor experience, increased revenue and operational solutions. Emma leads the Regional Smart Travel Partnership strategy, enabling clients to work together to optimise the opportunities of the travel assistants through their local authorities, DMO’s and via innovation project funding. You. Smart. Thing is Personalised, Accessible & Sustainable with nothing to download or install. Our Travel Assistant enables venues and events to optimise data capture, people flow, dwell time & revenue generation. The ‘You. Smart. Thing.’ travel assistant can be tailored to enable organisations to offer content-enhanced wayfinding and curated low-carbon door-to-door travel plans that nudge visitors towards net-zero travel. Easily embedded within web, mobile, ticket booking and customer relationship management systems, ‘You. Smart. Thing.’ adds an additional personalisation layer, allowing destination operators to capture and maintain the visitor relationship.