Industrial customers expect an “Amazon-like” buying journey — but most manufacturers are still battling manual quoting, scattered catalogues, and siloed data. In this Gemini call, Achint Varia (Industrility) will show how combining AI + digital twins + 3d visual commerce turns complex industrial purchasing into a faster, clearer, more customer-led experience.

Why attend

If your organisation sells parts, service, or complex equipment, you’ll recognise the pain: slow quote turnaround, low visibility of inventory, and frustrating customer journeys. This session explores how leading oems are using digital twin-connected data and ai to move from reactive transactions to predictive, personalised buying experiences — without ripping out existing enterprise systems

What you'll discover:

What you’ll discover

The industrial buying challenge: complexity meets expectation
Why buyers want simplicity, while manufacturers are constrained by legacy workflows — and what that costs in lost sales and slower response times.

The solution: intelligent + visual commerce (AI + 3d)
How interactive 3d catalogues can help customers identify the right part quickly, and how ai can automate recommendations, quoting, and proactive stock/usage insights.

From “see, click, buy” to measurable outcomes
Real-world examples showing reported impact such as 3x faster quotes, 35% improvement in first-time fix rates, and 25–50% growth in digital parts sales.

Integration that works in the real world
How this approach can connect into existing platforms including erp, crm, plm, and cad to enable a unified flow between engineering, service, and customer-facing teams.

Who it's for

Perfect for manufacturers, OEMS, and industrial service teams — plus digital twin practitioners, product and data leaders, customer experience teams, and anyone responsible for improving parts and service sales journeys.

About the speaker

Achint Varia is part of Industrility, working at the intersection of ai, 3d visualisation, and digital twin-enabled commerce to help industrial organisations modernise how customers find, configure, and buy parts and services.

This is a FREE online event for Digital Twin Hub community members.

Join the weekly 30-minute Gemini call format: a short expert presentation followed by interactive q&a.

Can't attend live? All Gemini Call sessions are recorded and available to the community for continued learning.

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Part of the weekly Gemini Call series - connecting the digital twin community every Tuesday at 10:30am BST.

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