Dan has been working in the railway industry since 2011 and joined South Western Railway as Senior Design and Innovation Manager in January 2022. Dan leads on SWR’s innovation programme with a strong focus on improving the customer experience. Prior to SWR, Dan was in the role of Rail Innovation Lead at Innovate UK, responsible for delivering funding to drive innovation in the railway industry. Dan also has significant experience working with TOCs all over the world, including MTR Hong Kong, Metro Trains Melbourne and BART in San Francisco, to assist them with developing their strategy and optimising performance through the sharing of innovations and best practices.