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ROTI and NOTI: A Model to Accelerate Public Service Innovation

Local public services across the UK face persistent and shared challenges: fragmented capacity, duplicated effort, legacy technology, inconsistent information governance, cyber resilience, and under‑investment in service design. These issues slow improvement, increase costs, and lead to uneven service experiences for residents.

This strategic case sets out a practical, low risk solution: a model combining a Regional Office of Technology & Innovation (ROTI) with a National Office of Technology & Innovation (NOTI). Building on the proven success of the London Office of Technology & Innovation (LOTI), the model is designed to turn isolated local innovation into scalable, reusable progress.

ROTI would act as a delivery unit, operating at combined authority or devolved regional level. It would bring councils and partners together to run short, high value pilots that address real service challenges – such as crisis prevention, cyber resilience, digital inclusion, and smart infrastructure. Each would produce reusable artefacts, including standards, templates, patterns and information governance assets, strengthening digital foundations across the region.

NOTI would act as a unit of learning and coordination, curating outputs from multiple ROTIs and LOTI into a national playbook and reuse register. It would support communities of practice and provide a coherent interface with central government and the market – without duplicating policy or major procurement functions.

Together, the model would directly address coordination failures, information asymmetries about “what works”, subscale procurement, legacy lock in, and underinvestment in service design. Evidence from LOTI shows this approach delivers significant financial savings, reduces cyber and delivery risk, and improves value for money through reuse.

The document recommends proceeding with both ROTI and NOTI as the most credible route to faster improvements now and a scalable pathway to better, fairer, and more resilient public services nationwide.

ROTI and NOTI Strategic case

File type: pdf

File size: 51.87Mb

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