t mostly comes down to a lack of awareness amongst buyers in the public sector about what is possible, and a lack of confidence to experiment.
There can also be a large aversion to risk. This goes hand in hand with the fear of failure. Of course, change is hard, especially in the public sector. It is also difficult to do anything new at scale. So naturally, senior administrators worry about what the media or their political leaders might say.
Ultimately it comes down to winning hearts and minds.
Of course, there is a lot of hype out there about new and disruptive technologies, so it is vital that public sector bodies are intelligent clients. “If robotics or AI is the answer, great – let’s test it”, says Shah. “But my starting position is always: ‘Have we clearly articulated the problem?’ Only then should we go to the market for a solution.”
Horizon scanning is also important. The assets that public bodies procure today may still be around in many years’ time. So future-proofing spending on new assets, as well as understanding the totality of potential use cases is even more necessary in a time of rapid technological change.
One of the ways that the Connected Places Catapult is removing some of these obstacles is by linking UK companies with large public infrastructure bodies. For example an accelerator programme with National Highways to test new solutions for reducing the disruptive impact of roadworks.
The experience gives SMEs direct access to a large public contracting body and its Tier 1 suppliers which it otherwise would never have. One of the SMEs on the programme was RoboK, a computer vision company that uses AI to interpret video and CCTV in industrial workplaces. For their CEO, Hao Zheng, the accelerator was a chance to tweak and configure their product to the needs of a large public buyer in ways that would not have been obvious without direct access.
For RoboK it was a game changer. Speaking on the Connected Places Podcast, Zheng concludes, “At the end of the day a better product that delights the customer is going to be the one that sells.”
The Procurement Act 2023 comes into force in October 2024! To mark the occasion, IPEC is launching a month-long campaign examining the power of innovation in procurement. This will include sharing key insights, tools, and resources to help you transform your processes and maximise efficiency. Follow them on LinkedIn for all of the latest updates.