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IT Systems Trainer

Type: contract
Location: London
Reference: CPC292

Purpose of the Role

As part of a new ‘Microsoft First’ solution strategy, Connected Places Catapult (CPC) require an IT Systems Trainer to deliver training across the ICT portfolio with primary focus on O365; helping to educate staff on functionality and ensure that training requirements are responded to appropriately.


Key Responsibilities

The IT Systems Trainer will be responsible for providing specialist IT training across the Microsoft 365 suite, including Office 365, Teams and SharePoint as well as other key systems.

  • Plan and co-ordinate activities and deliverables involved in the design and delivery of training as part of an overall training strategy
  • Deliver ‘train the trainer’, superuser and end user training as required
  • Plan, design and deliver training aligned to system functionality being developed, including webinars, online learning, user guides, tutorials, and workshops, where appropriate
  • Contribute to test preparation activities, publication of training material, and scheduling training sessions
  • Monitor and feedback user questions and comments and help the Digital Innovation and ICT teams better prioritise features and resolve issues
  • Ensure employees are fully aware of Data Protection/GDPR, Computer Misuse and CPC policies


Required Skills and Experience

  • Proven experience of providing Microsoft 365 training across Office 365, with particular focus on Microsoft Teams and SharePoint Online
  • You will be an evangelist who proactively seeks out ways to drive adoption of ICT systems and policies across the firm
  • Excellent communication & stakeholder management experience
  • Pro-active and positive attitude and the ability to work unsupervised using own initiative
  • Excellent time management skills with the ability to work to tight deadlines and able to juggle shifting and changing priorities with ease
  • A team player that is comfortable working in a highly agile environment


Desirable Skills and Experience

  • A working knowledge of Microsoft Dynamics 365 and the integrated capabilities across the Microsoft business solutions product stack

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