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Engagement Manager

Type: full
Location: Milton Keynes London
Reference: CPC356


Purpose of the role


Connected Places Catapult is a not for profit organisation partially funded by Government to help develop UK business. Working with academia, SME businesses, local authorities and central government we look to break down business barriers to make UK organisations successful in delivering innovation and disruption with emphasis on moving people in places or transport and cities.

A part of our operational cost is met by commercial work delivered to key accounts.  In order to achieve this we need engagement managers to support our relationships with commercial partnerships.  The purpose of the Customer Engagement Development Team is to provide the organisation with new commercial opportunities resolving market failures and driving positive market outcomes for UK growth and better productivity from the existing key account relationships. This includes identifying with stakeholder organisations areas of focus and the associated opportunities and actors in the space, in order to develop and deliver the right projects.

Engagement Manager role will be responsible in leading and delivering the development from concept to contract, of a wide range of new and innovative activities ranging from research, to proposition and proof of concept development, for a wide range of stakeholders (Government, Academia, SMEs and Larger Corporates), often working together as a one off consortium.


  • Specific focus on Key Accounts
  • Delivery of commercial opportunities aligned to the CPC mission to target and time
  • The role requires the seeking, securing and building successful bids, proposals and propositions based on people, systems, services, and products in a range of technical and environmental ways based on working with customers, partners and consortia as well as CPC staff
  • The role will require the creation and successful management of virtual teams and senior stakeholders often containing a range of grades, interests and skills which may often not be customer facing and sometimes highly technical.


Key Responsibilities

  • Deliver to target and time opportunities for CPC that will contribute to the Commercial revenue target and other KPIs
  • To provide, create, lead and manage the relationships for a range of propositions and business opportunities to support the CPC brand and business development activities in the marketplace
  • Interact with the key accounts to maintain and create viable relationships that secure revenue opportunities
  • Deliver within the guidelines and processes of CPC suitable proposals which deliver a pipeline of commercial opportunities
  • Work with the wider organisation including the Bid Team, Commercial, Finance and Operations in the definition and delivery of new opportunities
  • Develop a pipeline of potential and appropriate opportunities for CPC
  • Negotiate, close and win necessary opportunities
  • Build a network of contacts, this may include presenting and participating on behalf of CPC at public event
  • To work with the CPC and other catapults talented experts to provide world class solutions and thought leadership


Required skills and experience


  • Experience and skills at C-Suite negotiations in the context of a multi-faceted decision-making unit, relationship management, bids, proposals and tenders
  • Excellent communication skills
  • Ability to identify, qualify, negotiate and close
  • Successful Sales or Relationship Management experience at strategic Major account level
  • Proven proposition development and delivery experience in B2B, new and emerging technologies, services, systems and products
  • Proven successful Customer Strategy development and account planning
  • Understand P&L ownership and financial and commercial agreements
  • Extensive experience of commercial bids, proposals and tenders
  • Virtual team management
  • Presentation and customer facing activities
  • Some knowledge of Highways England business environment



  • The role will require additionally some public speaking, virtual networking and use of social media as a means of influencing public opinion therefore the ability to maintain a credible and authoritative public face is useful
  • Some knowledge of new and emerging technologies
  • Some knowledge of SME and Academia as a potential audience
  • Some knowledge of working with and for Government organisations




If you would like to apply for Engagement Manager role, please email your CV and covering letter, quoting the relevant job role you are applying for, to: